THE LISC ONLINE LINUX SUPPORT MINI HOW-TO ----------------------------------------- Or, "Friendly Help With Linux Questions" :) This Mini-How-To briefly describes LISC, the Linux Internet Support Cooperative. Updated versions will be posted on comp.os.linux.answers and in all of the usual ftp locations. For additional information, check with me via email, "lilo ". But the best way to locate me is to find me online. ;) 1. What is LISC? LISC, the Linux Internet Support Cooperative, is an informal group which provides friendly online support and problem assistance, for new and experienced Linux users, using Internet Relay Chat (IRC). We can be found on the #LinPeople IRC channel, on the IRC network known as the "Undernet." 1.1. Who runs LISC? To the extent that anyone "runs" LISC, I guess that's me, lilo. :) I coordinate the automation which maintains the #LinPeople channel's facilities. Those facilities are provided through the gracious assistance of several Internet admins. 1.2. Why LISC and #LinPeople? LISC was started several months ago, to fill a need which seems to go unmet on the existing Linux IRC networks and channels. It seems that channel operators are often more interested in using their KICK and BAN privileges than actually helping people (particularly newbies) with their Linux problems. #LinPeople is a relaxed environment where newbies, experienced users and developers can all discuss topics relating to Linux. We rarely have or need human channel operators, and we will help whenever we can with your Linux problems. Many users, particularly those new to Unix-like systems, seem to respond best to patient, interactive support. So, while we consider it part of our job to point out available documentation, such phrases as "Read the F***ing Manual!" are not in our vocabulary. :) 1.3. Do you need volunteers? We welcome volunteers. Since we're open 24 hours a day, 7 days a week, including holidays, any time you are willing to contribute will be greatly appreciated. And, you'll have the satisfaction of knowing that you are helping to expand the Linux user base, by reducing the frustration level of people who are learning to use the system. :) Anyone who is interested in helping users with Linux-related problems, and feels competent to do so, is welcome to try their hand, whenever they are available. We're not setting up fixed support schedules. We ask only that you treat our users with respect, and try not to respond to questions from newbies if you're not in a patient mood. :) 1.4. Is LISC affiliated with LinuxNet? No, we're not. We are presently found exclusively on Undernet IRC servers. Undernet has existed for over two years, making it a very stable platform. We're happy with its server code, which contains several features which contribute to the reliable maintenance of our channel. LinuxNet does not run servers with those features. 2. How do I access #LinPeople? To access #LinPeople, we recommend you use ircII. There are other IRC client programs available for WINDOWS, X, VMS and the various Internet- connected systems, too diverse to describe in detail here, but ircII is the canonical IRC client program. For information on using ircII, check ftp site ftp.undernet.org:/irc/docs. Once you get onto the Undernet, the IRC operator channel, #wasteland, and channel #help, are available when you have questions. The next section briefly describes how to start up ircII. If you wish to install ircII on your own system, we recommend obtaining version 2.6, along with its help files, from cs-ftp.bu.edu:/irc/clients. Do not fail to run the configuration script provided in the base source directory, before attempting to 'make' the program. It will save you lots of grief. :) 2.1. Can you quickly describe how to start up ircII? On most Unix_type systems, you'll use the command name 'ircII' or 'irc'. The format is: IRC_COMMAND IRC_NICKNAME IRC_SERVER_HOSTNAME For example, the following command might be used to enter an IRC session using IRC nickname 'BigFred', on a system where the IRC command is 'ircII': 'ircII BigFred Norman.OK.US.UnderNet.ORG' A list of Undernet IRC server hostnames is provided below. We hope to see you soon, on #LinPeople! :) 2.2. When is #LinPeople available? #LinPeople is open 24 hours, 7 days a week, including most holidays. We aren't staffed as well as we'd like at certain time periods (see "Volunteers," above), but we'll try to help any time you have a question or a problem. 2.3. How do I ask questions? When you enter the channel, first check to see if a conversation is going on. If so, describe your problem briefly and wait for a response. Be patient. If you're a newbie, be aware that some answers will be long, and listen patiently. Ask questions about things you don't understand. :) If no one is talking when you enter the channel, jump right in. But, remember that even if there are people on the channel, they may not be awake or at their terminals. People often idle on IRC channels, so that people can read their '/away' messages, or to await messages from specific users. If you don't get an immediate response, wait a few minutes and try again. And, remember we're all volunteers; we have jobs and schoolwork when we're not answering questions. Don't beep--that disrupts the work environment and people tend to be a little sensitive about it. When someone comes back from idling, they'll usually send a public message to let you know. 2.4. Is there a list of Undernet IRC servers? An official list of Undernet servers can usually be found on ftp site ftp.undernet.org:/irc/undernet. The following list is reasonably current. Not all servers will work from all locations; try to pick a server near your geographic location. If you receive an error message or your IRC client hangs while starting up, try a different server.... albany.ny.us.undernet.org norman.ok.us.undernet.org austin.tx.us.undernet.org oslo.no.eu.undernet.org boston.ma.us.undernet.org oxford.uk.eu.undernet.org caen.fr.eu.undernet.org paderborn.de.eu.undernet.org davis.ca.us.undernet.org rochester.mi.us.undernet.org delft.nl.eu.undernet.org sanjose.ca.us.undernet.org delft2.nl.eu.undernet.org santiago.cl.undernet.org gothenburg.se.eu.undernet.org stgeorge.ut.us.undernet.org lausanne.ch.eu.undernet.org tampa.fl.us.undernet.org ljubljana.si.eu.undernet.org vienna.at.eu.undernet.org manhattan.ks.us.undernet.org washington.dc.us.undernet.org milwaukee.wi.us.undernet.org wollongong.nsw.au.undernet.org montreal.qu.ca.undernet.org